Sunday sucked on so many levels.
But the cherry on top was falling for a scam at the end of the night.
ICYMI, my mom tested positive for COVID this weekend, 4 days before we were supposed to fly to Paris for a week.
So I spent 5 hours Sunday canceling the entire trip.
My travel agent duties extended to rebooking my flight back to SF from Florida. (I was visiting a buddy before picking up my mom.)
So I rebooked an economy plus ticket on JetBlue for Monday morning.
After the Sunday from hell, I decided to treat myself to a first-class upgrade as I was going to bed. (JetBlue 1st class is pretty cheap.)
Sick of staring at my phone screen all day, I decided to call.
I Googled “JetBlue Reservations” and called the number that popped up.
The agent asked for my name, contact info, confirmation #, etc.
And then he asked for my credit card number. My belly sank.
I immediately hung up and Googled “airline customer service scam.”
Sure enough, it’s a thing.
Scammers update the actual airline service number on Google (which is basically open source). And when you call they do their scammer thing.
Okay, so my credit card safe. Check.
What else? Ohhh, fuuuuddddggge.
I gave him my reservation information.
I opened my JetBlue app. “Reservation canceled.”
My nerves were shot. I nearly burst into tears.
I took a minute to compose myself, and then I found the phone number in the JetBlue app and called.
A very understanding ACTUAL JetBlue agent helped me out and hooked me up.
So the simple lesson is:
Look up customer service numbers on the company’s official website.
And if you HAVE to call a Googled number, don’t give them any personal information.
