My phone rang at 10:27 this past Sunday morning.
I paused my game, put down the Xbox controller and hit “screen” on my phone, assuming it was a spam call.
“Talk to Rick about my account” the caller responded.
Huh. I thought to myself. That’s some pretty smart spam, but I picked up just in case… and I’m glad I did.
Our hours are M-F 9-6, but I tell our members if you wake up in a panic at 2am on a random Tuesday, call my cell phone. We’re 24/7 for emergencies.
But in 17 years, no one’s actually called the “bat phone” until Sunday.
One of our members was scared that a large 6-figure amount had disappeared from their account.
The TLDR is they’re one of the first movers on a new loan product we’re offering through our partner SyntheticFi. It uses your portfolio as collateral for super cheap (like 3.9%) loans.
But the manner in which the loan is placed and the cash generated is very confusing to decipher when viewing your Schwab account.
So we spent an hour Sunday, going through the numbers and when my explanation wasn’t quite hitting, I offered to rope in one of the SyntheticFi cofounders to try another angle.
The three of us hopped on Zoom the next day, and he was able to successfully explain the numbers better than I did.
The point of the story is the power of having someone to call on a random Sunday morning when you think someone ran off with a bunch of your money.
Who would you call?
